Every "where's my order?" answered in one inbox.
Customers call the store, text the brand, and email support about the same order. Stitch puts it all in one conversation, and StitchAI handles the easy questions.
The calls that slip through, and how Stitch catches them.
Route calls to a central team or StitchAI, and let each store keep its local number.
Calls, texts, web chat, and email from one customer show up as one conversation.
Send text campaigns to customers who opted in, with replies going to your team.
What a regular day looks like.
An example day for stores, multi-location retailers, and online brands: who's calling, what happens automatically, and where your team steps in.
Calls to all six stores route to the central team when the floor is busy.
StitchAI answers a shipping question by text.
The customer texts "here" and the store gets a notification.
A text goes to customers who opted in.
StitchAI answers web chat and passes anything tricky to the morning team.
Set up for retail and e-commerce from day one.
All of it runs in the same app as your phones, texts, and payments.
Calls, texts, chat, and email, threaded by customer.
Ring the store, a central team, or StitchAI, based on time and volume.
Order status, hours, returns, and stock questions, answered instantly.
Launches and sales sent to opted-in customers, with opt-outs handled for you.
Send a payment link for phone orders and special orders.
Ask for reviews after pickup or delivery, and reply from one place.
Growth
Right for one store or a few. Central support teams covering many locations usually choose Contact Center.
- Online scheduling, reminders, and confirmations
- Text to pay, card on file, and payment plans
- Reviews and text and email campaigns
- Digital forms and web chat
- Call recording, transcripts, and video meetings
What retail and e-commerce teams ask us.
Can each store keep its own number?
Yes. Each store keeps its local number, and calls can ring the store, a central team, or StitchAI depending on time and volume.
Can StitchAI look up orders?
Yes, once your store platform is connected through [named e-commerce integrations] or our API.
Am I allowed to text customers?
Yes, with their consent. Stitch keeps opt-in records, handles opt-outs automatically, and registers your campaigns for 10DLC.
Never think about your phone system again.
See Stitch set up with your own call flows in a 20-minute demo, or start a free trial and set it up yourself.
Rather talk now? Call +1 (888) 555-0100, any hour.